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Shad Pionek
UX Research Manager The Home Depot
Managed Justin Directly

I had the pleasure of managing Justin at both US Bank and The Home Depot, and I can confidently say he is an exceptional UX Researcher. His deep understanding of UX theory and principles shines through in every project. Justin embraces feedback and consistently refines his work.

What sets him apart is his meticulous attention to detail and thoughtful approach to research, ensuring every insight is valuable and actionable. He excels in team environments, always taking the lead in fostering collaboration. His positive attitude and willingness to support his colleagues make him a true asset.

I strongly recommend Justin to any team looking for a skilled, dedicated, and innovative UX Researcher.

Nathan Arthur
UX Designer 
The Home Depot

Justin and I partnered together on a research project that successfully secured funding for design enhancements my team wanted to make to the online quoting tool for Home Depot Pro customers.

Justin drove the research project from start to finish, helping in all aspects of the work from understanding the customer problems, drafting interview scripts and facilitating 18 moderated interviews, and documenting our findings. Justin curated and delivered a research readout with a stunning slide deck to accompany all the information we gathered. He distilled all our findings and created a detailed document in Confluence for us and our stakeholders to reference once we got the green light to begin the actual work.

He ensured all of our interview participants felt comfortable during our sessions and that they understood the purpose of why we were there. He learned quickly how to navigate the prototypes I built in Figma to seamlessly demo and guide participants thru our user tests. Each participant was unique in their expertise, and Justin effortlessly accommodated the sessions to ensure we acquired the most relevant feedback possible from everyone.

I would highly recommend Justin as a UX Researcher to anyone looking for a well thought out research study. His ability to remain calm and collected through multiple interviews in one day is remarkable. I would be delighted to work with him again if the opportunity arose.

Ashley McKeen
User Research Manager
The Home Depot

I had the pleasure of working with Justin at The Home Depot and can confidently say he is an exceptional researcher. Very detail-oriented and highly analytical, and he consistently produces high-quality work. His ability to manage complexity and simplify it into actionable next steps is unmatched. Justin is also an eager learner, always expanding his knowledge and expertise. He never brings an ego to the table just his passion for his work and a highly collaborative spirit. Justin is standout, any team would be lucky to have him.

Agnieszka Skuczynska
Head of Experience Design for Document Management Platform
U.S. Bank

Justin worked as embedded user experience researcher in my design team which I was leading at U.S. Bank. He supported my team through full cycle of research from discovery, through usability testing and survey studies. He is skilled researcher who can understand design problem and choose right research method and execute it seamlessly from designing study, through recruiting, interviewing, setting up survey, delivering insightful report and presenting to all levels of stakeholders as well helping team translating findings into design decisions. Justin is great collaborator and always providing insightful feedback from perspective of users and was crucial in helping team making design decisions to meet user needs. He continuously worked on optimizing research process and incorporating new methods into our research process. I highly recommend Justin as skilled researcher and great collaborator.

Paul Seid
Senior UX Architect
U.S. Bank

It’s been an absolute pleasure to work alongside Justin, whose contributions as our lead UX Researcher have been pivotal to our project’s success.

Justin’s dedication to grasping the nuances of user behavior has directly contributed to notable enhancements in our product design, leading to a boost in user satisfaction. His rare combination of empathy and technical skill allows him to reveal deep insights that drive our innovative design strategies. Moreover, Justin is an excellent communicator and collaborator, transforming research data into tangible enhancements for our products. He is invaluable asset to any organization requiring expertise in UX research and a commitment to delivering outstanding user experiences.

Shruti Chandoke
Senior UX Researcher
U.S. Bank

Justin was such a delight to work with. He was very meticulous and detail oriented. He was not only a great UX Researcher but a great team player too. He always jumped right in to help me and other colleagues out each time we reached out. He was my go to person for a lot of research questions. I highly recommend Justin to any company looking for a UX research expert on their team.

Zohar Lindenbaum
UX Lead Senior Product Designer
U.S. Bank

I had the pleasure of working with Justin for the past 2.5 years as a UX/UI Lead of one of the teams in the platform that Justin worked with. Justin's contributions as a researcher were invaluable to our team's success. His user research was instrumental in validating the effectiveness of our designs. Justin's ability to gather user insights ensured that the platform we built truly met the needs of our users.

Beyond specific projects, Justin's research had a ripple effect helping us to improve the entire platform. His dedication to user-centered design played a major role in enhancing the UX for everyone. We relied heavily on Justin's expertise, and he consistently delivered quality work. He was a pleasure to work with, bringing a thoughtful and insightful approach to every project! Justin was also a great team member who fostered a positive and collaborative work environment. I highly recommend Justin to any company seeking a talented and dedicated UX researcher.

Karen Marcell
Agile Coach
U.S. Bank

I worked with Justin on a major project. Justin's research and information gathering skills were excellent. Justin has a natural ability to engage and ask the right questions of others. His presentation skills to the team and upper management were top notch, he is very detail oriented and able to generate intelligent communication and collaboration within teams. I would highly recommend Justin to any position that involves research or communications.

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