HR / IT self help portal: Tree testing

Project description:

Create a new digital system to help employees find relevant information to HR and IT related questions

Project impact:

Enabled us to validate that users were able to find content through the navigational structure that was build based on the information architecture that was created and validated through the card sorting activities.

Define the problem

Worked with stakeholders to define the problem space and decide what aspects of the overall experience is in an out of scope for this research. Established clear timelines based on the project team's needs and the scope of this research.

Problem Statement:

Ensure that the Information Architecture, created with input from the open and closed card sorting studies, is generalizable to a large segment of employees across the company.

Create study plan

Define project background, business objectives, research objectives, timeline, and specific questions to ask participants during the study. Work with design, product, and development stakeholders to validate the information in the test plan and ensure the stakeholder's key questions are addressed.

Research objectives:

Validate information architecture with a large sample of users across the company and in multiple countries.

Project type:

Remote - unmoderated tree testing

Recruit and schedule participants

Recruited 100 users from R&D, IT, HR, Sales, Operations. In multiple countries.

Run sessions

Used UserZoom to run an unmoderated tree test of the new navigation.

Analyze data

Used UserZoom to analyze the data.

Create presentation

Created a slide deck to share findings about the changes that needed to be made to the main navigation of the website

Present findings

Presented findings to design team leadership.

Follow-up

Implemented a navigational structure for the website with the confidence that it would be intuitive to end users across the company.